Direct links to fixes
APAR status
Closed as program error.
Error description
The customer is seeing repeating crashes of IBM Traveler 9.0.1.3. These repeating crashes happen on mime documents that has an invalid or missing RFC822 header name. The workaround is to add the notes.ini parameter until this APAR is applied NTS_MIME_NATIVE_PROCESSING=false
Local fix
The workaround is to add the notes.ini parameter until this APAR is applied NTS_MIME_NATIVE_PROCESSING=false
Problem summary
The document in question was an invalid Mime format document that is missing require RFC822 header information. The missing information sent the Traveler down an error path that did have a code issue. The crashes seen as a result were complete unrelated to platform or Domino version and only seen if a user was trying to sync and invalid Mime format document.
Problem conclusion
The IBM Traveler server has been updated to correctly handle this error case. The problem is not at all common and not expected to be seen by very many customers.
Temporary fix
A Hot Fix is available for this for IBM Traveler 9.0.1.3 upon request. This fix will also be included in IBM Traveler 9.0.1.4 with target delivery at end of April 2015 and any future release beyond 9.0.1.4. For the latest maintenance release currently available please see this technote: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO84505
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
901
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-04-03
Closed date
2015-04-07
Last modified date
2015-04-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R901 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
07 April 2015