LO84361: NOTES CLIENT LOOPS THROUGH 'LOADING... PLEASE WAIT'.

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• ENV:
  Notes 8.5.3 FP5 on Windows 7 SP1 32-bit
  Sametime 8.5.2 IFR 1
  
  Details:
  
  Client hangs at splash screen, looping through 'Loading...
  Please wait'.
  
  No reproducible steps. Some users have the issue once and
  others have twice. The client starts fine after installation
  and indeed in the case of our VIP user the client was fine for
  months prior to the issue reported presenting itself.
  
  
  Customer has provided the old workspace folder. Dev please
  check it and see if the root cause can be found.
  

Local fix

• 1) Adding -sa to use the basic client appears to work.
  2) To rename of the workspace folder
  3) Attempting to launch using either notes.exe -RPARAMS
  -resetconfig or notes.exe -RPARAMS -clean has mixed results. In
  some cases these made no difference
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# YGAO9UXMA4.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels