IBM Support

LO83626: 'From' email address is missing when sending to a gmail account from Forms Experience Builder

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • USERS AFFECTED: Forms Experience Builder 8.5/8.6
    ****************************************************************
    When sending email from FEB to a Gmail account a bounced back
    occurs with the following error message:
    Our system has detected that this message is not RFC 2822
    compliant. To reduce the amount of spam sent to Gmail, this
    message has been blocked. Please review RFC 2822 specifications
    for more information.
    After investigation indication is message header is missing
    "From::" filed. Currently message header shows:
    To: user@gmail.com
    Message-ID:
    <1442444848.37.1421082521776.JavaMail.noreply@host.com>
    Subject: test apple mail
    MIME-Version: 1.0
    It should be:
    To: user@gmail.com
    From: noreply@host.com
    Message-ID:
    <1442444848.37.1421082521776.JavaMail.noreply@host.com>
    Subject: test apple mail
    MIME-Version: 1.0
    

Local fix

  • No Local Workaround
    

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    LO83626

  • Reported component name

    FORMS EXP BUILD

  • Reported component ID

    5725J9200

  • Reported release

    850

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-28

  • Closed date

    2015-02-10

  • Last modified date

    2015-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 8.5
    

Fix information

Applicable component levels

  • R860 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6KJL","label":"IBM Forms Experience Builder"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Edition":"","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
10 February 2015