APAR status
Closed as program error.
Error description
iOS8: Automatic Reply "Away Message" does not get saved when "Do not automatically reply to mail from Internet Addresses" is not checked in Notes/iNotes. Windows Phone: External automatic reply message is overwritten with internal message.
Local fix
The following are ways to avoid/remedy the issues: For iOS 8: 1) Use out of office from the Companion iOS app instead of the built-in "Automatic Reply" option in iOS8 settings. 2) Check "Do not automatically reply to mail from Internet addresses" in the Exclusions tab of out of office from Notes/iNotes (or uncheck the "External" checkbox from a Traveler app). Warning: This will prevent external senders from receiving out of office replies. For Windows Phone: 1) Enter the desired message in the internal message field instead. Another alternative for both device types is to change the message using a different Traveler client or using Notes/iNotes.
Problem summary
On iOS 8 Automatic Replies - messages changed on the device cannot be saved if the "Do not automatically reply to mail from Internet Addresses" is not checked in Notes/iNotes. On Windows Phone Automatic Replies - external message entered on the device cannot be saved, it is overwritten with the other (internal) message.
Problem conclusion
A check was reversed in the code which looks for iOS 8 devices that allowed iOS 8 devices to change the body message only when external mail is not allowed and allowed only the internal message to be changed from Windows Phone (usually we allow only the external message). I fixed the check to properly look for iOS 8 devices.
Temporary fix
Fix will be included in the next IF
Comments
APAR Information
APAR number
LO82183
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-10-01
Closed date
2014-10-08
Last modified date
2014-10-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R900 PSY
UP
R901 PSY
UP
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Document Information
Modified date:
08 October 2014