LO82183: OUT OF OFFICE/AUTOMATIC REPLY MESSAGE IS NOT SAVED - IOS 8 AND WINDOWS PHONE

APAR status

• Closed as program error.

Error description

• iOS8: Automatic Reply "Away Message" does not get saved when "Do
  not automatically reply to mail from Internet Addresses" is not
  checked in Notes/iNotes.
  
  Windows Phone: External automatic reply message is overwritten
  with internal message.
  

Local fix

• The following are ways to avoid/remedy the issues:
  
  For iOS 8:
  1) Use out of office from the Companion iOS app instead of
  the built-in "Automatic Reply" option in iOS8 settings.
  
  2) Check "Do not automatically reply to mail from Internet
  addresses" in the Exclusions tab of out of office from
  Notes/iNotes (or uncheck the "External" checkbox from a Traveler
  app). Warning: This will prevent external senders from receiving
  out of office replies.
  
  For Windows Phone:
  1) Enter the desired message in the internal message field
  instead.
  
  
  Another alternative for both device types is to change the
  message using a different Traveler client or using Notes/iNotes.
  

Problem summary

• On iOS 8 Automatic Replies - messages changed on the device
  cannot be saved if the "Do not automatically reply to mail from
  Internet Addresses" is not checked in Notes/iNotes.
  
  On Windows Phone Automatic Replies - external message entered on
  the device cannot be saved, it is overwritten with the other
  (internal) message.
  

Problem conclusion

• A check was reversed in the code which looks for iOS 8 devices
  that allowed iOS 8 devices to change the body message only when
  external mail is not allowed and allowed only the internal
  message to be changed from Windows Phone (usually we allow only
  the external message).
  
  I fixed the check to properly look for iOS 8 devices.
  

Temporary fix

• Fix will be included in the next IF
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R900 PSY

     UP

• R901 PSY

     UP