IBM Support

LO81826: OUTLOOK CLIENT SHOWS DISCONNECTED AFTER SERVER IN POOL SHUTDOWN

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Direct links to fixes

IBM Traveler 9.0.1.3 for IBMi
IBM Traveler 9.0.1.3 for Linux
IBM Traveler 9.0.1.3 for Windows

 

APAR status

  • Closed as program error.

Error description

  • When running multiple servers in a high availability pool
providing support for IBM Microsoft Access for Outlook clients,
it is possible that shutting down one or more of these servers
could cause the Outlook client to temporarily show a
disconnected status.  There is a logic error in the IMSAO
server's logic when calculating which servers contain replicas
of the user's mail file under an error condition.  The algorithm
 is prematurely removing the reference to the mail replica if
there is ever any issue trying to connect to the server hosting
the replica.  Later this reference will be refreshed, but not in
 a timely enough fashion to avoid the disconnected error at the
Outlook client.

Local fix

  • 



Problem summary


    

  • Outlook client would show temporary disconnected state when
restarting one of the Traveler servers in an HA pool.

    



Problem conclusion


    

  • Problem for IMSMO HA installation only.  Traveler servers have
been updated to resolve.

    



Temporary fix


    

  • This fix is included in the latest IMSMO releases.  Contact
support if maintenance is required as offering is currently
limited availability only.

    



Comments


    

  • 



APAR Information




    

  • APAR number
    LO81826
    • 

  • Reported component name
    LOTUS NOTES TRA
    • 

  • Reported component ID
    5724E6204
    • 

  • Reported release
    901
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-09-09
    • 

  • Closed date
    2014-11-04
    • 

  • Last modified date
    2014-11-04
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    LOTUS NOTES TRA
    • 

  • Fixed component ID
    5724E6204
    • 



Applicable component levels


    

  • R901  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            04 November 2014
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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