LO81757: USER STOP RECEIVING UPDATES WHEN NTSDB IS NOT REACHABLE

APAR status

• Closed as program error.

Error description

• There are cases when Notes Traveler can not reach the remote
  database (NTSDB) when trying to enable an user for monitoring.
  This error condition gets the user in stated where they are only
   receiving updates once a day.  The cause the user to be in a
  state of being online, but not monitoring.
  
  The error that indicates this situation is logged in
  "MasterMonitor$EnableThread.run" and some "Exception Thrown:
  com.lotus.sync.db.PersistenceException" being logged for the
  user.
  
  The worker around is to issue the command Tell Traveler Push
  Enable <UserId>
  

Local fix

• Tell Traveler Push Enable <UserId>
  

Problem summary

• User may not auto sync if they were registered during a
  temporary db outage.
  

Problem conclusion

• The Notes Traveler server has been updated to ensure the
  registration of the use completes when the db connection is
  restored so the user syncs normally.
  

Temporary fix

• This fix is included in Notes Traveler 9.0.0.1 IF7
  and 9.0.1 IF6 and will be included in any future releases.
  
  See this technote for the latest maintenance infomation:
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R900 PSY

     UP

• R901 PSY

     UP