IBM Support

LO81653: NOTES CLIENT 9.0.1 CRASHES ON STARTUP AFTER UPGRADING TO ADOBE ACROBAT READER VERSION 11

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APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • -After performing an update with Adobe, user will reboot PC and
    upon start up and Notes relaunch, Notes Client now always crash
    
    -User have to comment out again the newly created notes.ini
    parameter related to Adobe so that Notes will not crash
    
    -Newly created notes.ini param related to Adobe after update:
    
    AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\P
    DFMLO~1.DLL
    AdobePDFMInst=1
    EXTMGR_ADDINS=AdobePDFMToolbarInst
    

Local fix

  • Comment out the following lines in the local notes.ini file to
    make this:
    
    AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\P
    DFMLO~1.DLL
    AdobePDFMInst=1
    EXTMGR_ADDINS=AdobePDFMToolbarInst
    
    Look like this:
    
    :AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\
    P DFMLO~1.DLL
    :AdobePDFMInst=1
    :EXTMGR_ADDINS=AdobePDFMToolbarInst
    

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# OIBE9MZRJ2.
    The record was returned to the person who created it for more
     information.
    

APAR Information

  • APAR number

    LO81653

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    901

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-15

  • Closed date

    2014-09-25

  • Last modified date

    2014-09-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
25 September 2014