LO81653: NOTES CLIENT 9.0.1 CRASHES ON STARTUP AFTER UPGRADING TO ADOBE ACROBAT READER VERSION 11

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• -After performing an update with Adobe, user will reboot PC and
  upon start up and Notes relaunch, Notes Client now always crash
  
  -User have to comment out again the newly created notes.ini
  parameter related to Adobe so that Notes will not crash
  
  -Newly created notes.ini param related to Adobe after update:
  
  AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\P
  DFMLO~1.DLL
  AdobePDFMInst=1
  EXTMGR_ADDINS=AdobePDFMToolbarInst
  

Local fix

• Comment out the following lines in the local notes.ini file to
  make this:
  
  AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\P
  DFMLO~1.DLL
  AdobePDFMInst=1
  EXTMGR_ADDINS=AdobePDFMToolbarInst
  
  Look like this:
  
  :AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\
  P DFMLO~1.DLL
  :AdobePDFMInst=1
  :EXTMGR_ADDINS=AdobePDFMToolbarInst
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# OIBE9MZRJ2.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels