LO81514: SOME ATTACHMENTS ARE NOT ABLE TO BE DOWNLOADED TO DEVICE

APAR status

• Closed as program error.

Error description

• The common sign of this problem is the following message
  SEVERE  Internal Error: Debug Data: Could not find file
  attachment w/ UNID=97D25CD8F855032765257D25001D5761
  Error(404)=Entry not found in index
  SEVERE  Action(1)=Meta Data, userCN=CN=XXXX/OU=YYY/O=ZZZZ,
  deviceId=DDDDD database=mail/XXXX.nsf,
  server=CN=MailServer2/O=ZZZZZ
  refid=97D25CD8F855032765257D25001D5761_221570, hookId=null,
  file_sz=-1, file_name=null, contentType=null
  The problem is that the way Notes Traveler was identifying the
  attachments was specific to a mail server in the cluster.  If
  the email was down load from Mail Server 1, the attachment was
  being streamed down when Notes Traveler was talking to Mail
  Server 2 could cause this error.
  A replace data from device would be need to resolve old emails
  with the problem.  This will fix new emails synched after the
  fix is applied.
  

Local fix

• N/A
  

Problem summary

• Streaming of attachment may fail if the primary mail server is
  offline.
  

Problem conclusion

• Notes Traveler server has been updated to correctly stream the
  attachment from the secondary mail server when appropriate.
  

Temporary fix

• This fix is included in Notes Traveler 9.0.1 IF6 and will
  be included in any future releases.
  
  See this technote for the latest maintenance infomation:
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP