IBM Support

LO81226: SAMETIME TRANSCRIPTS NOT SAVED TO CHAT HISTORY WHEN THE MAILBOX QUOTA IS ALMOST FULL ( WITHIN 5 MB )

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APAR status

  • Closed as program error.

Error description

  • When Chat Transcripts are set to Automatically Save to the
mailfile, when the
Mailbox quota is almost reached, the Chat History will not be
saved to the Chat
History folder in the mailfile.

L2 reproduced with Notes 9.0 - Mailbox quota set to 100 MB. When
the mailbox
reached 94 MB & 95 MB in separate tests, the Chat History could
not be saved.
In these tests, a normal email could be sent, although with the
warning.  If
some emails are cleared, the chats can then be saved.
Users should be able to save chat history until the mailfile
quota is reached,
not 5MB away from target.
Customer can reproduce on 8.5.3 FP4 SHF39.

Local fix

  • Clear some space from the mailbox and the Transcripts are then
saved to Chat
History.

Problem summary

  • Note size was is incorrect format.

Problem conclusion

  • Note size was is incorrect format.

Temporary fix

  • 



Comments


    

  • This APAR is associated with SPR# PPRT9LWLP2.
Note size was is incorrect format.

    



APAR Information




    

  • APAR number
    LO81226
    • 

  • Reported component name
    NOTES CLIENT
    • 

  • Reported component ID
    5724E6255
    • 

  • Reported release
    853
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-07-11
    • 

  • Closed date
    2014-08-15
    • 

  • Last modified date
    2014-08-15
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    NOTES CLIENT
    • 

  • Fixed component ID
    5724E6255
    • 



Applicable component levels


    

  • R853  PSN
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            15 August 2014
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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