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LO79811: ACTIVESYNC PROVISION ISSUE CAUSES RESYNC OF DATA TO DEVICES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Notes Traveler device profile changes (configuration data
    change) causes NotesTraveler to re-provision with activesync
    devices. In some case with Apple devices that device may not
    handle this correctly which in turn leading to sync keys being
    reset which causes re-sync of the users data. This APAR limits
    which configuration changes cause a re-provision flow to just
    those case required.
    
    This has been seen in when Notes Traveler was migrated from
    Notes Traveler 8.5.3 UP2 and earlier version of code.
    

Local fix

  • Work around is to power off and on the device and allow Notes
    Traveler to resynch all of its data.
    

Problem summary

  • Notes Traveler device profile changes cause Notes Traveler to
    re-provision with the active sync devices. In some cases with
    Apple devices, this can lead to a resync of the user's data.
    

Problem conclusion

  • Notes Traveler Server has been updated to limit which
    configuration changes cause a re-provision flow to just those
    cases required.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO79811

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-02

  • Closed date

    2014-07-21

  • Last modified date

    2014-07-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

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Document Information

Modified date:
21 July 2014