LO78965: SOME ATTACHMENTS ARE NOT DOWNLOADED TO DEVICE

APAR status

• Closed as program error.

Error description

• There are some attachment that will not download to device. The
  scenario that is address by this PMR shows up in the NTSActivity
   logs as the following 2 INFO message
  
  Internal Error: Debug Data: Could not find file attachment w/
  UNID=EED0D593A977FFF1DE1D75DD02F23DD5 Error(404)=Entry not found
  in index
  
  Action(0)=Stream, userCN=CN=XXXX, deviceId=CN=XXXX,
  database=mail/XXXX.nsf, server=CN=YYYY,
  refid=EED0D593A977FFF1DE1D75DD02F23DD5_8288, hookId=null,
  file_sz=-1, file_name=null, contentType=null
  
  The problem is that the Id part of the reference Id is not
  unique and when the devices comes back to Notes Traveler to
  download the attachment it can not be found.
  
  The change is to change the Id to be something that is Unique
  and that can always be found.
  
  This APAR will fix emails that arrive on the device after the
  fix is applied.  Current emails on the device still may have the
  problem until they are resynched to the device
  

Local fix

Problem summary

• Some attachments were being reported by the Domino server as
  having the same ID so when the device requested the attachment
  it could not be retrieved as the ID was not unique.
  

Problem conclusion

• The Notes Traveler server was updated to work around this issue
  with the Domino server and ensure the IDs were always unique for
  the attachment which resolves this problem.
  

Temporary fix

• his fix is included in Notes Traveler 9.0.1 IF4 and 9.0.0.1 IF5
  and all future releases.  For the latest Notes Traveler
  maintenance release information please see this technote:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R900 PSY

     UP

• R901 PSY

     UP