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LO78787: SESSION OUTDATED OR DOES NOT EXIST ERRORS IN THE CONSOLE WHEN USING MULTIPLE SYNC PROTOCOLS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • If a device uses multiple sync protocols to sync, the sync
    sessions might get repead by each other and cause errors on the
    console like session does not exist or is outdated.  The only
    devices that do this are iOS with To Dos and the built-in
    Mail/Cal/Contacts and BB 10 with To Dos and the built-in
    Mail/Cal/Contacts.  There can be other session warings for
    sessions being cleaned up as this can be normal in some cases;
    this fix is just for the case when To Dos sync is timed
    correctly to overlap the Mail/Cal/Contacts sync on that same
    device for the same user.
    

Local fix

  • The workaround is to sync again which often happens
    automatically, so the user might never notice this condition on
    the devices enough though the admin may see these messages in
    the logs/console on the server.
    

Problem summary

  • Sync errors in the logs for Sync Session outdated or does not
    exist.  Problem only happens with Apple and BB devices.
    

Problem conclusion

  • Notes Traveler server was updated to prevent this scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78787

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-25

  • Closed date

    2014-01-29

  • Last modified date

    2014-01-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":""}]

Document Information

Modified date:
29 January 2014