APAR status
Closed as program error.
Error description
When Traveler synced the mail to the BB10 device, the address had quotes around the display name for the internet address. But when the BB10 replied to the mail, it removed the quotes. In both cases, the address has characters in the display name that need to be encoded. If BB10 would have left the quotes, it would have worked. But BB10 removed the quotes as the display name was encoded such that quotes aren't required at that level. But the encoded value doesn't go in the Domino document, so when it is decoded and put into the Domino document, the comma in the middle of the display name now looks like the require comma used to delimit addresses and Domino (the Router) treats it as two addresses. If the quotes had still been there, Domino would have treated it as one address instead of two. The BB10 should preserve the quotes it was given to avoid this issue. But the server side will be changed to take any display name that was encoded and has special characters in it but without the quotes around it and add the quotes back. This will allow Domino to see it as one address instead of two.
Local fix
Have BB10 fix their removal of the quotes.
Problem summary
This is actually a BB10 device issue but we were able to work around it on the Notes Traveler server. The BB10 devices aren't handling quoted addresses correct, it is tripping the quotes when sending back to the server.
Problem conclusion
The Notes Traveler server was update to recognize this scenario and act accordingly.
Temporary fix
This fix will be included in Notes Traveler 9.0.1 IF3 and 9.0.0.1 IF4 and any future releases. See this technote for the latest maintenance release information: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO78577
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
901
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-01-09
Closed date
2014-01-29
Last modified date
2014-01-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R900 PSY
UP
R901 PSY
UP
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Document Information
Modified date:
29 January 2014