IBM Support

LO78531: NOTES CLIENT HANGS AT SPLASH SCREEN OR ABNORMALLY SHUTS DOWN AFTER NEW INSTALL

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You can track all active APARs for this component.

 

APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • Customer upgraded Notes client from 8.5.2FP4 SHF240 to SHF308.
After the install completes the client will launch but either
hangs at the splash screen or abnormally closes.

Customer has already deployed this installer to one division
successfully.  This is only affecting approximately 20% of
users in a different division.

The client will launch successfully in Basic.
The client will NOT launch if trying to launch as Administrator.
Renaming workspace directory fails.

Replace framework folder with one from a working machine fixes
the issue.

Local fix

  • Replace framework folder with one from a working machine

Problem summary

  • 



Problem conclusion


    

  • 



Temporary fix


    

  • 



Comments


    

  • This APAR is associated with SPR# KTOT9EZQMH.
The record was returned to the person who created it for more
 information.

    



APAR Information




    

  • APAR number
    LO78531
    • 

  • Reported component name
    DOMINO SERVER
    • 

  • Reported component ID
    5724E6200
    • 

  • Reported release
    852
    • 

  • Status
    CLOSED  RET
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-01-03
    • 

  • Closed date
    2015-10-21
    • 

  • Last modified date
    2015-10-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTMJ","label":"Lotus Domino"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 October 2015
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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