IBM Support

LO78416: BB DEVICES NOT SPECIFYING <OPTIONS> ON ALL REQUESTS REFRESH SYNC

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The device user notices that all of the mail in the Inbox
    disappears and then reappears.  This can be caused by the BB not
    sending the <Options> data on the request; the server needs that
    data, so it has the BB refresh sync which removes all the data
    on the device for that data type and getting a new copy of the
    data from the server in order to get the <Options> data again.
    Whether or not the BB includes the <Options> will vary per BB10
    OS versions and the user will not be able to see the flow to
    know if this is the issue or if something else is causing the
    refresh sync.  When it is this case, the server will see a
    WARNING or SEVERE message, but the user on the device will not
    be able to see those.
    

Local fix

Problem summary

  • This only occures with newer Black Berry devices or devices that
    have been upgraded.  On occasion the device may not send the
    OPTIONS (configuration) information when requested by the
    server.  As a resul the server may handle it as a device with a
    new account and will do a full re-sync of all data.
    

Problem conclusion

  • Notes Traveler server has been updated to handle this BB device
    issue which will prevent unecessary re-loading of data on the BB
    device.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78416

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-20

  • Closed date

    2014-01-26

  • Last modified date

    2014-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
26 January 2014