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LO78380: USER NOT SYNCING EMAILS B/C OF LARGE DELIVERY FAILURE EMAIL

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Changing the way Notes Traveler process Delivery Failure to
    reduce the amount of processing needed.  The problem is that
    processing some non "memo" emails that have a very large
    attachments take a lot of resources and very slow.   The root
    cause is that the Domino APIs are very slow, by changing the
    processing will reduce the likely hood of the issue.
    
    Work around is to delete the Delivery Failure document from the
    user account and restart Notes Traveler.
    

Local fix

  • Work around is to delete the Delivery Failure document from the
    user account and restart Notes Traveler.
    

Problem summary

  • Some delivery failure notices and other large mime documents
    like phone message may take a very long time to sync and impact
    performance of the Notes Traveler server.
    

Problem conclusion

  • The issue is these documents can have very large embedded
    attachments which take a very long time to retrieve.  The Notes
    Traveler server was updated to handle this scenario by limiting
    the size a document of this type can be.  If over the default
    size limit of 20 MB then plain text version of the document will
    initially be sent to the device.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78380

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-17

  • Closed date

    2014-01-26

  • Last modified date

    2014-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
26 January 2014