LO78045: WINDOWS PHONE DEVICES NOT SHOWING MAIL PREVIEW TEXT FOR MOST MAILS

APAR status

• Closed as program error.

Error description

• In 9.0.0.1, Traveler added support for Microsoft's Exchange
  ActiveSync (EAS) protocol versions 14.0 and 14.1.  Prior to that
   point, the EAS protocol displayed the Preview text on the
  device based on the body content itself.  Starting in 14.0, EAS
  added a <Preview> tag to contain the preview text.  Windows
  Phone (WP)  in 14.0 and later only shows the <Preview> content
  and no longer part of the body.  Traveler did not add the
  <Preview> support, so that is why the device was showing no
  preview text for most (but not all) mails on the WP device.
  

Local fix

Problem summary

• After switch to ActiveSync 14.1 Windows Phone and Windows Tablet
  devices might not show preview for e-mail.
  

Problem conclusion

• These devices were taking advantage of a new feature in
  ActiveSync 14.1 that was not fully supported by Notes Traveler.
  The Notes Traveler server was updated to fully support the
  Preview feature in ActiveSync 14.1.
  

Temporary fix

• This fix is included in Notes Traveler 9.0.0.1 IF3, 9.0.1 IF2
  and will be included in any future releases.
  
  For the latest Notes Traveler maintenance information please see
  this technote:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R900 PSY

     UP

• R901 PSY

     UP