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LO77916: SOME DEVICES CANNOT BE WIPED THROUGH TRAVELER WEB ADMINSTRATION UI

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When the administrator tries to wipe a device through web admin
    they get this error message
    "Wipe request is not supported for the selected device."
    

Local fix

  • Inorder to issue wipe to those devices which are actively
    synching with the server ,You have to first delete the device
    and security information using these commands and then when the
    device syncs back again you can wipe it from the web admin
    
    tell traveler delete security <deviceid> <user>
    tell traveler delete <deviceid> <user>
    
    This fix will help only if device will sync with
    the server after the delete commands are issued. This workaround
    will not help for inactive devices, devices which are offline
    

Problem summary

  • Customer found that they were unable to wipe a few devices via
    the Admin interface.
    

Problem conclusion

  • The devices in question had incorrect Account ID of zero which
    prevented the wipe acction.  The Notes Traveler server was
    updated to both handle if the account is zero and also prevent
    the account from being zero in the future.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO77916

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-14

  • Closed date

    2013-12-12

  • Last modified date

    2013-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":""}]

Document Information

Modified date:
12 December 2013