LO77846: USER SYNCH FAILS WITH "TRAVELER ACCESS RIGHTS."

APAR status

• Closed as program error.

Error description

• User synch fails with "Traveler access rights."
  
  When a user tries to synch with Notes Traveler 9.0.1 some user
  may get the message of "'User CN=XXXX' failed because the user
  CN=XXXX does not have IBM Notes Traveler access rights."
  
  This can be bypassed by adding notes.ini parameter
  NTS_BACKENDMANAGER_SET_UNREAD_REPLICATION=true. The user should
  be able synch with in 4 hours or Tell Traveler User <userId>
  would refresh the cache or a restart of Notes Traveler.
  

Local fix

• This can be bypassed by adding notes.ini parameter
  NTS_BACKENDMANAGER_SET_UNREAD_REPLICATION=true. The user should
  be able synch with in 4 hours or Tell Traveler User <userId>
  would refresh the cache or a restart of Notes Traveler.
  

Problem summary

• A few new users reported inability to configure device after
  upgrade to 9.0.1.  The users would get this error message
  
  "'User CN=XXXX' failed because the user CN=XXXX does not have
  IBM Notes Traveler access rights."
  

Problem conclusion

• The error message was misleading.  The real error is the user
  does not have read/unread marks configured to replicate.  In
  9.0.1 this validation failure was mistakenly handled as access
  violation and the user would not be able to continue until the
  Read/Unread mark replication was resolved.
  
  The fix is to not block sync based on that configuration option,
  use a better message if encountered, and finally attempt to
  configure read/unread mark synchronization on the user's behalf
  when this is detected.
  

Temporary fix

• This fix is available in Notes Traveler 9.0.1 Interim Fix 1
  (IF1) and will be included in all future releases.
  
  For the latest maintenance information for Notes Traveler please
  see this technote:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R901 PSY

     UP