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LO77507: SERVER RESTART OR USER OR DUMP TELL COMMANDS MAY CAUSE ANDROID LOOKUP FAILURES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The older Android clients need text/html as the content type in
    the response.  The newer Android clients need text/x-vcard as
    the content type in the response.  When some actions are done on
    the server, the information on the client version isn't
    repopulated until the device syncs, so if the device does a
    lookup before a sync, the server doesn't know what version the
    client has and defaults to text/html.  If the Android client is
    newer, it will treat the text/html as most likely a login form
    and give the unexpected response or authentication errors.  The
    change here is for the server to add additional information that
    is checked if the device version isn't know yet to make a better
    guess as to which content type the device needs and expects.
    

Local fix

  • Do a Sync Now on the device and then retry the lookup.
    

Problem summary

  • Shortly after a server restart if a user performed a corporate
    lookup from Android, the device may prompt for password.
    

Problem conclusion

  • The Notes Traveler client on Android will prompt for password
    anytime it recieves an unexpected response from the server.
    This is done to prevent accidental lockout if the user/pw is not
    correct or expired.  In this case the real issue was the server
    did send an unexpected resonse.  The Notes Traveler server was
    updated to to send the correct response in this scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO77507

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-18

  • Closed date

    2013-11-19

  • Last modified date

    2013-11-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

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Document Information

Modified date:
19 November 2013