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LO77215: STREAMING ERRORS FOR SOME EAS ATTACHMENTS DELAYS RESPONSE 15 MINUTES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • If attachment content is being streamed to an Exchange
    ActiveSync based device in the middle of a message (Sync or
    ItemOperations, not GetAttachment) and the attachment block ID
    in the reference ID (UNID_BlockID) is invalid, then the servlet
    will not close the socket for the maximum servlet timeout
    (default of 15 minutes).  If the device still has the socket
    active and proceeds to process this old response, it can corrupt
    the sync key for that collection, use that old sync key on the
    next request, and possibly cause the data to refresh from the
    server because of the sync key mismatch.  Sync key mismatches
    most often happen for other reasons, so this situation is very
    specific to the attachment streaming case where the UNID is
    valid but the block ID is invalid.
    

Local fix

Problem summary

  • Users might see Invalid Sync key in usage log and delay or
    resync of data on Apple, BB10 or Windows Phone device.
    

Problem conclusion

  • The Notes Traveler server has been updated to avoid this
    particular scenario which could result in invalid sync key used
    by the mobile device.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO77215

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-09-27

  • Closed date

    2013-10-15

  • Last modified date

    2013-10-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

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Document Information

Modified date:
15 October 2013