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LO76603: WORKAROUND FOR BLACKBERRY HAVING TWO COPIES OF MAILS IN SENT

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Starting with Exchange ActiveSync 14.1, BB changed the Sent
    logic to keep a copy of all mails sent from the device instead
    of just deleting it and relying (as per the EAS spec) on the
    server to Add a copy of the Sent mail in the Sent folder once it
     was synced.
    When the Sent folder was synced and the mail was synced from the
    server to the BB device, the device tried to match up the copy
    it saved with the new message from the server.
    Traveler 9.0.0.1 upgraded the EAS spec support to utilize EAS
    14.1 which enabled Traveler to improve many aspects of the sync.
    However, the BB is unable to correlate the two mails (the copy
    and the one from the server), so both are left in the Sent view
    on the device (but only one mail was really sent to the
    recipients).  This issue was already fixed in a BB 10.1
    maintenance release, but not all carriers around the world have
    rolled it out to their devices yet.  Until that fix is available
    everywhere, this is a server workaround to modify the Message-ID
    MIME header so that the BB can correlate the two mails, delete
    its local copy, and just have the one (correct) copy from the
    server.
    

Local fix

  • NA
    

Problem summary

  • BB10 devices are saving a copy of all sent mails on its own,
    then when Notes Traveler syncs the sent folder you end up with
    two copies of every sent item on the device.  BlackBerry is
    aware of the issue and eventually will have a fix deployed.
    

Problem conclusion

  • In the meantime, the Notes Traveler server has been updated to
    identify and work around this issue.  This should function
    properly in both scenarios.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO76603

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-08-13

  • Closed date

    2013-08-27

  • Last modified date

    2013-08-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

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Document Information

Modified date:
27 August 2013