LO76128: SOME USERS STOP RECIEVING UPDATES ON MOBILE DEVICE.

APAR status

• Closed as program error.

Error description

• Some users report that they stop
  recieving updates on their mobile devices.Its not all users
  and not all the time.
  
  One thing that does seem common in this scenario is that there
  is a brief period of time that mail server(s) are unavailable.
  For example if performing compact of mail dbs or restarting the
  mail servers.
  

Local fix

• A simple work around is to simply restart the Traveler server
  after maintenance is performed on the mail server.  Doing so you
  will have a very short Traveler server outage, but on restart it
  will ensure all threads are active.
  

Problem summary

• Customer reported some users would stop recieving updates on the
  Mobile device.  We found this generally happened in close
  proximitaty to a short outage of the mail server, for example
  restarting the mail server.  Problem would only effect some
  users and only some of the time.
  

Problem conclusion

• Notes Traveler server was updated to handle this scenario
  correctly.
  

Temporary fix

• This fix is included in Notes Traveler 8.5.3 UP2 IF4 and 9.0.0.1
  and any future releases.
  
  See this technote for the latest Notes Traveler release
  information:
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R853 PSY

     UP

• R900 PSY

     UP