LO74989: USERS NOT ABLE TO REGISTER WHEN PRIMARY MAIL SERVER IS DOWN

APAR status

• Closed as program error.

Error description

• When the user's primary mail server is down, Notes Traveler is
  not able to access the user's mail replicas when found.  This
  problem can be worked around by issuing the command
  
  tell traveler mailreplicas update <UserId> <BackupMailServer>
  
  The problem is that Notes Traveler is mishandling the account id
  of the user making replica information not usable.
  

Local fix

• This problem can be worked around by issuing the command
  
  tell traveler mailreplicas update <UserId> <BackupMailServer>
  

Problem summary

• Customer found that if a user's primary mail server was down,
  they were not able to register a new device even if the backup
  mail servers were known.
  

Problem conclusion

• The Notes Traveler server was updated to handle this scenario.
  

Temporary fix

• This fix is included in Notes Traveler 9.0 Interim Fix 1 and
  will be included in all future releases.
  
  See this technote for the latest available maintenance release.
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R900 PSY

     UP