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LO73822: ALL USER ARE NOT ABLE TO SYNC ON SPECIFIC MAIL SERVER

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The symptoms of this problem is that all users on given mail
    server are not able to synch.  There will be the following
    message in the NTSActivityxxx.log file.
    
    [02/06 17:13:07.134] INFO    PS-0194 <UserCN>
    BackEndManager.validateDBAccess#492 User ID <UserCN> on device
    primesync failed to find the DNS name for their mail server
    <MailServerName>. The Lotus Notes Traveler Server does not have
    a connection document for this Domino server.
    
    The problem is that Notes Traveler is not able to do a
    NameLookup on the user's mail server to find the "Fully
    qualified Internet host name:".  And then the Prime Synch fails.
    

Local fix

  • The name look up of the mail server on the mail server is not
    returning "Fully qualified Internet host name:"
    

Problem summary

  • Customer reported that all users of a particular mail server
    could not sync.  This issue is quite rare.
    

Problem conclusion

  • A DNS lookup error prevented connection to the mail server.  The
    Notes Traveler server was updated to handle the DNS lookup error
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO73822

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-07

  • Closed date

    2013-02-24

  • Last modified date

    2013-02-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
24 February 2013