LO73822: ALL USER ARE NOT ABLE TO SYNC ON SPECIFIC MAIL SERVER

APAR status

• Closed as program error.

Error description

• The symptoms of this problem is that all users on given mail
  server are not able to synch.  There will be the following
  message in the NTSActivityxxx.log file.
  
  [02/06 17:13:07.134] INFO    PS-0194 <UserCN>
  BackEndManager.validateDBAccess#492 User ID <UserCN> on device
  primesync failed to find the DNS name for their mail server
  <MailServerName>. The Lotus Notes Traveler Server does not have
  a connection document for this Domino server.
  
  The problem is that Notes Traveler is not able to do a
  NameLookup on the user's mail server to find the "Fully
  qualified Internet host name:".  And then the Prime Synch fails.
  

Local fix

• The name look up of the mail server on the mail server is not
  returning "Fully qualified Internet host name:"
  

Problem summary

• Customer reported that all users of a particular mail server
  could not sync.  This issue is quite rare.
  

Problem conclusion

• A DNS lookup error prevented connection to the mail server.  The
  Notes Traveler server was updated to handle the DNS lookup error
  correctly.
  

Temporary fix

• This fix will be included in Notes Traveler 8.5.3.200 IF1 and
  all later releases.  See this technote for the latest
  maintenance information:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R853 PSY

     UP