APAR status
Closed as program error.
Error description
The symptoms of this problem is that all users on given mail server are not able to synch. There will be the following message in the NTSActivityxxx.log file. [02/06 17:13:07.134] INFO PS-0194 <UserCN> BackEndManager.validateDBAccess#492 User ID <UserCN> on device primesync failed to find the DNS name for their mail server <MailServerName>. The Lotus Notes Traveler Server does not have a connection document for this Domino server. The problem is that Notes Traveler is not able to do a NameLookup on the user's mail server to find the "Fully qualified Internet host name:". And then the Prime Synch fails.
Local fix
The name look up of the mail server on the mail server is not returning "Fully qualified Internet host name:"
Problem summary
Customer reported that all users of a particular mail server could not sync. This issue is quite rare.
Problem conclusion
A DNS lookup error prevented connection to the mail server. The Notes Traveler server was updated to handle the DNS lookup error correctly.
Temporary fix
This fix will be included in Notes Traveler 8.5.3.200 IF1 and all later releases. See this technote for the latest maintenance information: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO73822
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
853
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-02-07
Closed date
2013-02-24
Last modified date
2013-02-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R853 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
24 February 2013