LO73173: TRAVELER SERVER WILL NOT START ON SOME WINDOWS SYSTEMS.

APAR status

• Closed as program error.

Error description

• Customer reported that on one Windows 2008 system, Lotus
  Traveler will not start.  It begins the startup process then
  crashes.  The same level of Traveler server will run on other
  Windows machines.
  
  This problem is only seen with Notes Traveler 8.5.3.100 and
  8.5.3.200 levels of code.  It is not seen in 8.5.3.3 or earlier
  releases and is already fixed in upcoming Traveler 9.0 release.
  

Local fix

• NA
  

Problem summary

• Customer reported that on some of their Windows systems the
  Traveler service would crash immediately after startup.  Once
  hit it would happen regularly on that system, but only happened
  on a very small number of Windows servers.
  

Problem conclusion

• An issue with memory management during startup was found.  The
  problem would only cause a crash on a small number of random
  servers as in most cases the errant memory did not effect
  anything critical.
  

Temporary fix

• This fix will be included in Notes Traveler 8.5.3.200 IF1 and
  all later releases.  See this technote for the latest
  maintenance information:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R853 PSY

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