LO72557: MAIL CAN'T BE SENT TO INTERNET WHEN A MAILFILE IS OVER ITS QUOTA

APAR status

• Closed as program error.

Error description

• When the mail file is over its quota, some mail that is intended
  to send to both Notes users and Internet users cannot be sent to
  internet recipients, but only sent to Notes user.
  Users do not know if the message is actually sent to all
  recipients.
  If the message cannot be sent to internet users, Notes should
  pop up the message to tell users about it.
  
  Steps to reproduce:
  
  I can reproduce this with the following conditions.
  - A mail file is over its quota.
  - "Unable to write to your mail file because it has exceeded
  the size threshold. You should delete messages, empty the trash
  and compact your mail file." is popped up when you paste around
  50KB message in Inbox.
  --> When Database Disk Space is less than 50%, you canreproduce
  this issue.
  - Import or Ctrl-V screen shot in its body.
  
  1. Start Administrator client.
  2. Open 'Files' tab and select a mail file.
  3. 'Tools' - 'Database' - 'Quota' and set Database quota that
  is larger than current database size.
  4. Start Notes client and open the mail file.
  5. Repeat copying and pasting some documents in Inbox and then
  you see the dialogue:
  "Unable to write to your mail file because it has exceeded the
  size threshold. You should delete messages, empty the trash and
  compact your mail file."
  
  * You cannot paste the document around 50KB in Inbox, then you
  will be able to reproduce this issue.
  --> When Database Disk Space is less than 50%, you can reproduce
  this issue.
  
  6. Stop Router task on the mail server.
  7. Create new message and set a Notes user and an Internet user
  in To.
  8. Print Screen and paste/Ctrl-V on its body.
  9. Click 'Send'.
  10. You see the following dialogue:
  "Unable to write to your mail database which is currently nnnnn
  Kb. Saving this message would exceed the disk quota of nnnnn Kb
  by nnnnn Kb.
  You should delete messages, empty the trash and compact your
  mail file or contact your Administrator for help. "
  11. Click 'OK' and then return to edit the message.
  12. Click 'Send' again.
  13. You see "Do you want to send, save or discard your changes?
  Choose Cancel to continue editing."
  14. Click 'Send and Save'.
  15. You see "Unable to write to your mail database which is
  currently nnnnnn Kb.  Saving this message would exceed the disk
  quota of nnnn Kb by nnnn bytes.  Would you like to SEND ONLY?"
  16. Click 'Yes'.
  17. You see "Unable to write to database because database would
  exceed its disk quota."
  18. Click 'OK' and then return to edit the message.
  19. Open a mail box on its mail server and you find a message
  that will be send to Notes client.
  20. Click 'Send' again and you see
  "Are you sure?
  This message was already sent to one or more recipients.
  If you send it again, some recipients may receive more than one
  copy of the message. Select Yes to continue. No to cancel
  sending."
  21. Click 'Yes'.
  22. Open a mail box on its mail server and you find another
  message that will be send to Notes client.
  
  When you set only a Notes user in To, the message is created in
  mail.box and you do not return to edit window in Step 18.
  When you set only an Internet user in To, the message is not
  created in mail.box and you return to edit window in Step 18.
  
  When you attach a file, not pasted the screen shot, 2 messages
  are created on a mail box, one is for a Notes user and the other
  is for an Internet user.
  
  You can reproduce this when Mail file location is "Local" and
  the message is created in local mail.box.
  

Local fix

Problem summary

• When the mail file going over quota, the internet format of the
   mail could not be sent when using MIME format  Error dialog is
   displayed only for the second pass when mails are being sent
   to internet users
  

Problem conclusion

• When the mail file going over quota, the internet format of the
   mail could not be sent when using MIME format  Error dialog is
   displayed only for the second pass when mails are being sent
   to internet users
  

Temporary fix

Comments

• This APAR is associated with SPR# NNAI8ZZ4EK.
  When the mail file going over quota, the internet format of the
   mail could not be sent when using MIME format  Error dialog is
   displayed only for the second pass when mails are being sent
   to internet users
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DOMINO SERVER

• Fixed component ID

  5724E6200

Applicable component levels

• R853 PSN

     UP