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LO71857: WORK ARROUND FOR APPLE DEVICE PROVISION LOOP.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Customer reported that some Apple device users will stop syncing
    for a period of time.  Often the device will start syncing again
    after a while on its own.
    
    This appears to be a bug in the Apple device which will
    continuously send provision requests.  The fix for this will be
    to try and get the device to walk out of this loop sooner.
    

Local fix

  • Often power off and back on the device will resolve the issue.
    

Problem summary

  • This is a work around for a known Apple bug.  The device will
    appear to not sync for a while and you will see sync key errors
    in the logs.
    

Problem conclusion

  • The workaround is to try and "convince" the device to use the
    correct keys.  If no action is taken, the dvice eventually
    starts working again.  With this workaround the behavior should
    be minimized.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO71857

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-01

  • Closed date

    2012-11-21

  • Last modified date

    2012-11-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

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Document Information

Modified date:
21 November 2012