LO71857: WORK ARROUND FOR APPLE DEVICE PROVISION LOOP.

APAR status

• Closed as program error.

Error description

• Customer reported that some Apple device users will stop syncing
  for a period of time.  Often the device will start syncing again
  after a while on its own.
  
  This appears to be a bug in the Apple device which will
  continuously send provision requests.  The fix for this will be
  to try and get the device to walk out of this loop sooner.
  

Local fix

• Often power off and back on the device will resolve the issue.
  

Problem summary

• This is a work around for a known Apple bug.  The device will
  appear to not sync for a while and you will see sync key errors
  in the logs.
  

Problem conclusion

• The workaround is to try and "convince" the device to use the
  correct keys.  If no action is taken, the dvice eventually
  starts working again.  With this workaround the behavior should
  be minimized.
  

Temporary fix

• This fix is included in Notes Traveler
  8.5.3 Upgrade Pack 2 and all later releases.
  
  For latest maintenance information see this technote:
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R853 PSY

     UP