IBM Support

LO71797: CRASH CONVERTING DOCUMENTS TO HTML

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When Notes Traveler was trying to convert a document of rich
    text with embedded images, there was a stack overflow causing
    the crash. The change is to increase the stack size to handle
    this condition.
    

Local fix

Problem summary

  • Using a larger stack size has shown to prevent some server
    crashes reported during processing of an HTML based mail
    document.
    

Problem conclusion

  • The increased stack size is already being used by Notes Traveler
    8.5.3 Upgrade Pack 1 and all later releases.  This APAR was used
    to backport this change to the 8.5.3.x release stream.
    

Temporary fix

  • A hot fix is available upon request.  The fix has already been
    applied to all new releases.  For 8.5.3.x it will be included in
    the next maintenance delivery.  See this technote for the latest
    maintenance information.
    
    http://www.ibm.com/support/docview.wss?uid=swg24019529
    

Comments

APAR Information

  • APAR number

    LO71797

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-25

  • Closed date

    2012-11-21

  • Last modified date

    2012-11-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
21 November 2012