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LO66187: UNABLE TO DELETE OLD USER NAME AFTER RENAME USER.

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APAR status

  • Closed as program error.

Error description

  • Customer reported that after a rename user there would be two
    entries in Lotus Traveler for the user.  The old one and the new
    one.  Running the delete on the old one would not delete the old
    user but instead delete the new user from the Lotus Traveler
    database.
    
    This problem is seen because Domino will retain the old username
    for a period of time.  When performing a lookup using the old
    name, the new name is returned.  Special logic is needed to
    handle this.
    

Local fix

  • Once the Domino server "forgets" the old name, the delete should
    work, but this could take 30 days or more.
    

Problem summary

  • After rename of a user, Lotus Traveler had two entries for the
    user under both the old an new name.  The user synced fine, but
    the Admin was unable to remove the old entry from Lotus
    Traveler.
    

Problem conclusion

  • The lookup for the old name would return the new name from the
    Domino server so the delete command would execute against the
    new name.  The Lotus Traveler server was updated to attempt the
    delete against the name entered prior to the lookup operation.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO66187

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-12-20

  • Closed date

    2012-02-26

  • Last modified date

    2012-02-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
26 February 2012