APAR status
Closed as program error.
Error description
With systems where there are a lot of users with large mail files being synched to the device may cause high CPU and slow performance because of how the Lotus Notes Traveler NTSDB was organized. This APAR improves several of the queries for finding documents that need to be synched to device, Also included in this APAR is the new tell command to get some db usage information Tell Traveler DBUsage help DBUsage - Display usage statistics from the Lotus Traveler database.
Local fix
Problem summary
Customer reported seeing frequent high CPU and performance problems running Lotus Traveler.
Problem conclusion
The issue was tracked to not the number of servers, but the number of documents each user was syncing. Syncing a large number of documents ( 20000+ ) the internal database was seeing performance issues with standard db queries. The Lotus Traveler server has updated these queries to be more efficient for large data sets.
Temporary fix
This fix will be included in Lotus Traveler 8.5.3.2 and later releases. For the latest recommended maintenance please see this technote: http://www.ibm.com/support/docview.wss?uid=swg24019529
Comments
APAR Information
APAR number
LO65947
Reported component name
LOTUS NOTES TRA
Reported component ID
5724E6204
Reported release
852
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-12-07
Closed date
2011-12-18
Last modified date
2011-12-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
LOTUS NOTES TRA
Fixed component ID
5724E6204
Applicable component levels
R853 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
18 December 2011