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LO65718: TRAVELER MONITOR STAYS ON BACKUP MAIL SERVER

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The failing scenario is that primary mail server is down.  In
    the 1 hour, Lotus Notes Traveler retries the connection with the
    primary mail server then there is an error throw
    "RETRY:<CN Name of the user> Exception Thrown:
    com.lotus.sync.dca.CAException: NotesException: Error connecting
    to server <MailServer> Status(0xa02)=Remote system no longer
    responding".
    
    The problem is that this error is not handled correctly and the
    primary server is not retried again. This keeps the user using
    the backup mail server until that mail server goes down or Lotus
    Notes Traveler is restarted.
    

Local fix

Problem summary

  • Customer reported that after primary mail server went down and
    came back up, Lotus Traveler would continue syncing mail from
    the backup mail server and not switch back to the primary.
    

Problem conclusion

  • Lotus Traveler server was updated to check the primary server
    status periodically and switch back when available.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO65718

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-11-28

  • Closed date

    2011-12-18

  • Last modified date

    2011-12-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
18 December 2011