LO65718: TRAVELER MONITOR STAYS ON BACKUP MAIL SERVER

APAR status

• Closed as program error.

Error description

• The failing scenario is that primary mail server is down.  In
  the 1 hour, Lotus Notes Traveler retries the connection with the
  primary mail server then there is an error throw
  "RETRY:<CN Name of the user> Exception Thrown:
  com.lotus.sync.dca.CAException: NotesException: Error connecting
  to server <MailServer> Status(0xa02)=Remote system no longer
  responding".
  
  The problem is that this error is not handled correctly and the
  primary server is not retried again. This keeps the user using
  the backup mail server until that mail server goes down or Lotus
  Notes Traveler is restarted.
  

Local fix

Problem summary

• Customer reported that after primary mail server went down and
  came back up, Lotus Traveler would continue syncing mail from
  the backup mail server and not switch back to the primary.
  

Problem conclusion

• Lotus Traveler server was updated to check the primary server
  status periodically and switch back when available.
  

Temporary fix

• This fix will be included in Lotus Traveler 8.5.3.2 and later
  releases.  For the latest recommended maintenance please see
  this technote:
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R853 PSY

     UP