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LO65705: DEVICE NOT ABLE TO SYNC WHEN USER NAMES IS NOT NORMALIZED

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When HTTP authentication is using LDAP and the canonical name in
    the LDAP and names.nsf are different case, these users are not
    able to synch data to the device.  The external symptoms is that
    the following error message appears on the console. Where the
    "Ldap CN name" is different from the Names.nsf case.
    
    Lotus Traveler task did not respond within the allotted time
    frame (55,000 milliseconds) for action GET and operation key
    "Ldap CN name"
    
    How to verify this is the issue.
    
    Tell Traveler show <Ldap CN name>
       In the display search for the line  Canonical Name:
    <Names.nsf CN> is different case than the Ldap CN name
    
    This problem is only for 8.5.3.1 + hot fixes, no other releases.
    

Local fix

Problem summary

  • Customer using a proxy server found a few users were unable to
    sync data using Lotus Traveler.
    

Problem conclusion

  • The problem was determined to be the FQ name reported by the
    Proxy server was a different case than used by the Domino
    server.  Normalizing the user name, even if already in FQ form
    resolves the problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO65705

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-11-28

  • Closed date

    2012-02-26

  • Last modified date

    2012-02-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
26 February 2012