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LO65271: UNABLE TO SYNC WITH SOME ANDROID DEVICES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Customer reported that they are unable to sync mail on an
    Android Viewsonic V350 device.
    
    The problem appears to be related to Data Roaming not being a
    feature on the device hardware.
    

Local fix

Problem summary

  • Customer reported unable to sync with a Viewsonic Android
    device.
    

Problem conclusion

  • This device does not have a hardware base roaming feature.  The
    Android client was not expecting that and has been updated to
    handle correctly.  Presumably this would be seen on any device
    that did not have a roaming feature, however the Viewsonic is
    the only currently known such device.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO65271

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-11-04

  • Closed date

    2011-12-18

  • Last modified date

    2011-12-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
18 December 2011