IBM Support

LO64718: INSTALLER HANGS IF SERVER ID HAS PASSWORD SET.

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APAR status

  • Closed as program error.

Error description

  • The Lotus Traveler UI install hangs at "Please wait: Lotus Notes
    Traveler is being configured for your system..."
    
    This is only seen when the Server ID has a password set.
    
    In 8.5.3 the Lotus Traveler install is doing more
    Domino validation then was performed in previous releases.
    Unfortunately, if the server id has a password set, then some of
    this validation will cause a password prompt.  The install
    application itself is unable to supply a password so the process
    appears to hang, when it is really just waiting for input.
    
    This is considered a high priority issue and a fix will be made
    available soon.
    

Local fix

  • To work around this problem - simply remove the password for the
    Server ID, run the Lotus Traveler install, then reset the
    password on the server ID.
    
    Alternatively, you can simply kill the java process that is
    hanging and the install will continue.  If no other java
    processes are running on this system then this will be the only
    java.exe (Windows) or java (Linux) process running on the
    system.  The installer itself runs as a javaw.exe (Windows) or
    javaw (Linux) process.
    

Problem summary

  • Some customer reported the Lotus Traveler 8.5.3.0 install
    application would hang during installation.
    

Problem conclusion

  • For improved validation of input parameters the Lotus Traveler
    install application in 8.5.3 would attempt to read some values
    from the Domino server document.  If the server ID was password
    protected, or the server document was otherwise secured, this
    would fail, but the installer would not be able to proceed.  To
    improve usability the installer was updated to not try and read
    the server document during installation.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO64718

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-10-14

  • Closed date

    2011-11-12

  • Last modified date

    2011-11-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

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Document Information

Modified date:
12 November 2011