LO63653: NOTES CLIENT FREEZES ON CITRIX AFTER SESSION DISCONNECTED THEN R E-CONNECTED

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• Problem title
  
  Lotus Notes Client Freezes when used with Citrix XenApp5 Windows
  2003
  
  Problem description
  
  In various situations a Citrix Server Desktop session stalls and
  the Citrix Desktop session not reconnect-able.
  
  
  In the following scenario, this happens frequently:
  
  
  A> Lotus Notes Client 8.5 Basic in a Citrix Published Desktop
  
  Steps to induce the problem:
  
  1) Citrix Desktop open on single screen resolution 1366-768 with
  Lotus Notes maximized
  
  2) Session gets disconnected because of a network disconnection
  
  3) Client computer is connected to a docking station with an
  external screen at resolution 1920*1200
  
  4) Client computer regains connectivity to the network, Citrix
  client reconnects the disconnected session
  
  5) The reconnected session appears with the previous resolution
  1366*768
  
  6) The Citrix Desktop session is resized either by using the
  options available from the Citrix Client or just by maximizing
  the window
  
  7) The window frame is resized but the Desktop session becomes
  unavailable.
  
  Additionally only the former active part of the window still
  shows data, the regained areas in the windows appear in black
  and or white.  Resizing the session again to its original size
  doesn't help
  
  The desktop is unavailable to work in, no updates are shown, no
  manipulations can be done anymore
  
  In a few situations it helps to KILL all notes sessions, then
  the user is able to reconnect
  
  In those situations where it doesn't help, reconnecting from a
  different computer might work.
  
  In any other situations, the session is actually lost and can't
  even be
  logged off anymore by the Citrix Administrator.
  
  Preventive steps
  
  * If a user minimizes his Notes windows clients, he will not
  have this problem unless he works in the 8.5 Standard version.
  In the latter we have been able to reproduce that very same
  problem.
  
  
  B) Lotus Notes Client 8.5 Standard Citrix Desktop session.
  
  The behavior is different when using Lotus Notes 8.5 in a
  standard configuration - with some users it seems more stable
  with others less ...  very odd behave.
  
  Basically it comes down to the same as in A) but differs in the
  following:
  
  - In the preventive actions we said that minimizing would solve
  99% of the unrecoverable issues.  This is not true when using
  the Standard Notes Client.
  
  
  
  Technical details:
  
  * Windows 7 and Windows XP as client operating systems
  
  * Windows 2003 32bit SP4 Standard operating system
  
  * Citrix XenApp 5.0
  
  * Citrix client 12.1.0.30
     ->  Configured to allow Audio and Video configured in
         32bit/16bit
  
  * Lotus Notes Client 8.5.2 Basic and Standard installation
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# YGAO8LGFA3.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels