LO63527: EMAILS NOT SYNCHED AFTER USER'S NAME CHANGE

APAR status

• Closed as program error.

Error description

• When a user name change there is a period of time (normally 24
  hours) where a user will not be able to receive data from Lotus
  Notes Traveler.  Lotus Notes Traveler continues processing prime
  synchs for the old name vs the new name.  After a time period of
  about 24 hours the user should start to see emails being synched
  to the device.
  

Local fix

• Tell Traveler reset * <Old User CN Name>
  Tell Traveler reset * <New User CN Name>
  

Problem summary

• After a user name change, new data will not sync for a period of
  about 24 hours.
  

Problem conclusion

• The problem has to do with prime syncing, which is the process
  of monitoring the mail file for changes.  The prime sync was
  still using the old name instead of the new one.  By default the
  prime sync is cleared after 24 hours if no user activity.  After
  that time if the user logged in it would prime sync using the
  correct name.  The Lotus Traveler server was updated to resolve
  this issue.
  

Temporary fix

• This fix will be included in 8.5.2.4, 8.5.3.1 and all future
  releases.  See this technote for latest maintenance info:
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R852 PSY

     UP