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LO63527: EMAILS NOT SYNCHED AFTER USER'S NAME CHANGE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a user name change there is a period of time (normally 24
    hours) where a user will not be able to receive data from Lotus
    Notes Traveler.  Lotus Notes Traveler continues processing prime
    synchs for the old name vs the new name.  After a time period of
    about 24 hours the user should start to see emails being synched
    to the device.
    

Local fix

  • Tell Traveler reset * <Old User CN Name>
    Tell Traveler reset * <New User CN Name>
    

Problem summary

  • After a user name change, new data will not sync for a period of
    about 24 hours.
    

Problem conclusion

  • The problem has to do with prime syncing, which is the process
    of monitoring the mail file for changes.  The prime sync was
    still using the old name instead of the new one.  By default the
    prime sync is cleared after 24 hours if no user activity.  After
    that time if the user logged in it would prime sync using the
    correct name.  The Lotus Traveler server was updated to resolve
    this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO63527

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-09-02

  • Closed date

    2011-10-03

  • Last modified date

    2011-10-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R852 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
03 October 2011