LO63118: LOTUS SYMPHONY CRASHES AFTER LEAVING LOTUS NOTES RUNNING FOR MULTIPLE DAYS WITHOUT A RESTART

APAR status

• Closed as fixed if next.

Error description

• Lotus Symphony crash occurred after leaving Lotus Notes, with
  the embedded Symphony, running for multiple days without a
  restart.
  
  1.) Enable the option to load Lotus Symphony when the OS starts.
  2.) Enable the options to set Lotus Symphony to the default
      editor for all word processing documents (i.e. .doc, .docx,
      etc)
  3.) Run Lotus Notes for at least 48 hours.
  4.) Open a .doc from the desktop (or Windows explorer), so it
      will open in Lotus Symphony/Lotus Notes.
  5.) Result: Lotus Notes will not respond and the OS will report
      the error that soffice.exe is not responding.
  
  Checked the /logs folder, and there were soffice dump logs
  indicating that Symphony crashed.
  

Local fix

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# TMDS8KTQTL.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R852 PSN

     UP