IBM Support

LO62911: INSTALLER HANGS TRYING TO DETERMINE DOMINO VERSION.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Customer reported that the Lotus Traveler 8.5.2.3 installer
    would hang during the install process.
    

Local fix

  • Work around is to terminate the java.exe process.  This is the
    process to determine the Domino Version and is not critical to
    the installer functionality.  Killing the process will allow the
    install to proceed.
    

Problem summary

  • Customer reported installer hang during the "Configuring Lotus
    Notes Traveler. Please wait" message.
    

Problem conclusion

  • Saw this in a lab environment - appears to actually be a JVM
    hang and relatively new as the code has not changed in some
    time.  The call that hangs the JVM is a cleanup call.  Simply
    bypassing this call allows the install process to proceed
    normally.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO62911

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-08-08

  • Closed date

    2011-08-30

  • Last modified date

    2011-08-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R852 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
30 August 2011