IBM Support

LO62464: WM HANG ON REBOOT AFTER TRAVELER INSTALL

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • WM OS is freezing on a reboot after a Traveler
    install/reinstall.  The lntChangeLogger dll is causing the
    problem.
    

Local fix

  • n/a
    

Problem summary

  • Customer reported that after install of Lotus Notes Traveler
    client on a WM device the lntChangeLogger.dll process would on
    startup, preventing the Lotus Traveler client from functioning.
    This was only seen on some devices, such as Motorola MC 55
    Windows Mobile 6.1 Classique
    

Problem conclusion

  • The issue with the lntChangeLogger.dll service was resolved and
    now loads corretly on the device in question.
    

Temporary fix

Comments

  • Apply fix on top of 8.5.2.3 IF1
    

APAR Information

  • APAR number

    LO62464

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    851

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-07-20

  • Closed date

    2011-08-30

  • Last modified date

    2011-08-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R852 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
30 August 2011