LO62314: EXPLICITLY SETTING ENCODING STILL FAILS TO DISPLAYS A CERTAIN MESSAGE (WHOSE CHARSET IS INCORRECTLY SET).

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• This problem occurs when reading a certain mail message from Web
  browser.
  
  1. Put the attached mail database for this PMR at the data
  directory of a 8.5.2 server.
  2. Open the mail file from Web browser.
  3. The mail message is in Japanese but seeing the message, the
  text is not correctly shown.
  4. Keep displaying the message, manually choose [View] -
  [Encode] - [Japanese (Autodection)] from the menu of the
  browser.
  5. The customer expects to see Japanese text but the result is
  still broken.
  
  If you use the same mail database on 7.0.2 server, the mail
  message is first displays unreadable characters at the step 3
  but it show correct Japanese text after doing the step 4.
  
  Testing the operation, it turned out that changing encoding
  fails to display from 7.0.3 or after. If the version of Domino
  server is 7.0.2 or before, the text is displayed correctly if
  explicitly changing encoding.
  
  The root cause of the problem is that the MIME source of this
  particular message sets incorrect character set. A part of the
  mail message is written in Shift_JIS whose transfer encoding is
  in quoted-printable. The MIME source, however, specifies
  ISO-8859-1 for the character set.
  
  ------=_NextPart_000_1E087C_01CC147D.6BC9DA40
  Content-Transfer-Encoding: quoted-printable
  Content-Type: text/html;
     charset="iso-8859-1"
  
  
  If this part sets the correct character set  as the next
  paragraph, the problem does not occur. Opening the message,
  correct Japanese text is displayed from the first time.
  
  ------=_NextPart_000_1E087C_01CC147D.6BC9DA40
  Content-Transfer-Encoding: quoted-printable
  Content-Type: text/html;
     charset="Shift_JIS"
  

Local fix

• The root cause of the problem is that the MIME source of this
  particular message sets incorrect character set. A part of the
  mail message is written in Shift_JIS whose transfer encoding is
  in quoted-printable. The MIME source, however, specifies
  ISO-8859-1 for the character set.
  
  ------=_NextPart_000_1E087C_01CC147D.6BC9DA40
  Content-Transfer-Encoding: quoted-printable
  Content-Type: text/html;
     charset="iso-8859-1"
  
  
  If this part sets the correct character set  as the next
  paragraph, the problem does not occur. Opening the message,
  correct Japanese text is displayed from the first time.
  
  ------=_NextPart_000_1E087C_01CC147D.6BC9DA40
  Content-Transfer-Encoding: quoted-printable
  Content-Type: text/html;
     charset="Shift_JIS"
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# ASHH8JRB4K.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels