LO61696: INSTALL FAILS WITH RC PROVISIONING ERROR

APAR status

• Closed as program error.

Error description

• When attempting to Install the Notes 8.5.2 STANDARD client, the
  installer reportes the following error:
  
  File not found: C:\Lotus\Notes\framework\.provisioning_rc
  Provisioning process failed to launch or was stopped
  before status could be determined.
  
  The install then performs a "roll Back" function.
  
  - Had customer run the NICE tool but it reports that no Lotus
    Notes installations are detected.
  
  - workspace logs do not get created
  
  
  - Then has customer repeat the install using the following
    command:
  
   lotus_notes852_win_en.exe /a /v"/l*v c:\test.log
  
   PROV_VMARGS=-verbose:class"
  
  This also failed, test.log file is attached
  
  
  Then had customer do the following:
  
   Start the Install
  
   When it fails with the error, DO NOT click on OK in the dialog
   box
  
  Then do the following:
  
   - Open a command prompt and navigate to the
     IBM\lotus\notes\jvm\bin folder
  
   - Type  java -version and send in the screenshot
  
   - Then zip up the contents of the \jvm\bin folder and copy to
     EcURep
  
  
   The screen shot appears to indicate a crash, please see
   attached files.
  

Local fix

Problem summary

• A programming error was found and will be corrected in a future
   release.
  

Problem conclusion

• A programming error was found and will be corrected in a future
   release.
  

Temporary fix

Comments

• This APAR is associated with SPR# SFBI8HZQ8E.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NOTES CLIENT

• Fixed component ID

  5724E6255

Applicable component levels

• R852 PSN

     UP