IBM Support

LO61575: NPE Errors for user and some items may not sync.

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APAR status

  • Closed as program error.

Error description

  • When processing a large number of changes for a given user the
    NullPointerException happens in convertMDI2SyncObjs.  These
    documents are not synched to the device.
    

Local fix

  • Possible work around is to do Tell Traveler Reset * <UserId>
    which will cause the data to be refreshed on the device.  This
    will possible not hit the error condition.
    

Problem summary

  • Customer reported seeing a lot of these error messages in the
    log and the user would experience slow syncing or would not sync
    all items:
    
    SEVERE ...  BackEndMonitor.convertMDI2SyncObjs#723
    BADTRACE Exception Thrown: java.lang.NullPointerException
    
    and
    
    WARNING ....
    BackEndMonitor.convertMDI2SyncObjs#724
    

Problem conclusion

  • The Lotus Traveler server was updated to handle this error
    condition correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO61575

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    852

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-06-14

  • Closed date

    2011-07-26

  • Last modified date

    2011-07-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R852 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
26 July 2011