LO61575: NPE Errors for user and some items may not sync.

APAR status

• Closed as program error.

Error description

• When processing a large number of changes for a given user the
  NullPointerException happens in convertMDI2SyncObjs.  These
  documents are not synched to the device.
  

Local fix

• Possible work around is to do Tell Traveler Reset * <UserId>
  which will cause the data to be refreshed on the device.  This
  will possible not hit the error condition.
  

Problem summary

• Customer reported seeing a lot of these error messages in the
  log and the user would experience slow syncing or would not sync
  all items:
  
  SEVERE ...  BackEndMonitor.convertMDI2SyncObjs#723
  BADTRACE Exception Thrown: java.lang.NullPointerException
  
  and
  
  WARNING ....
  BackEndMonitor.convertMDI2SyncObjs#724
  

Problem conclusion

• The Lotus Traveler server was updated to handle this error
  condition correctly.
  

Temporary fix

• This fix is included in Lotus Traveler 8.5.2.3 IF1 and later
  releases.  See this technote for the latest Lotus
  Traveler maintenance information.
  
  http://www.ibm.com/support/docview.wss?uid=swg24019529
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LOTUS NOTES TRA

• Fixed component ID

  5724E6204

Applicable component levels

• R852 PSY

     UP