LO61493: 8.5.2 FP2 NOTES CLIENT CRASH WHEN ATTEMPTING TO PRINT A DOCUMENT FROM THE INBOX

APAR status

• Closed as fixed if next.

Error description

• On a multi-user Notes 8.5.2 FP2 installation you see
  intermittent crashes when attempting to print a document
  selected in the Inbox of your mail file.
  
  The crash stack is as follows:
  
  ############################################################
  ### FATAL THREAD 1/19 [ NLNOTES:  2310:  1a28]
  ### FP=0x00127f70, PC=0x77915960, SP=0x00127f38
  ### stkbase=00130000, total stksize=237568, used stksize=32968
  ### EAX=0xf3394e20, EBX=0x036c0001, ECX=0x77ce404c,
  EDX=0x00001a28
  ### ESI=0x77d65ccc, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
  ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
  Flags=0x00010a12
  Exception code: c0000005 (ACCESS_VIOLATION)
  ############################################################
  
   [ 1] 0x77915960 kernel32.GetModuleFileNameW+123
  (36c0001,1281e4,104,7799d740)
   [ 2] 0x77918935 kernel32.GetProcessId+130
  (36c0001,1281e4,104,4ea12281)
   [ 3] 0x779187ec kernel32.WerpNotifyLoadStringResource+209
  (36c0001,18a,1284d8,4)
   [ 4] 0x77918783 kernel32.WerpNotifyLoadStringResource+104
  (36c0001,18a,1284d8,4)
   [ 5] 0x77918747 kernel32.WerpNotifyLoadStringResource+44
  (36c0001,18a,1284d8,4)
   [ 6] 0x7791870d kernel32.LoadStringBaseExW+157
  (36c0001,18a,1284d8,ff)
   [ 7] 0x76529614 USER32.LoadStringW+25 (36c0001,18a,1284d8,100)
  @[ 8] 0x6001a11b nnotes.MUIOverrideLoadStringW@16+43
  (619d0000,18a,1284d8,100)
  @[ 9] 0x6001a382 nnotes.MyLoadString@16+162
  (619d0000,18a,128a40,1f)
  @[10] 0x6001a256 nnotes.OSLoadString@16+278 (0,18a,128a40,1f)
  @[11] 0x600eb117 nnotes.CvtTextToTIMEDATE@32+983
  (0,0,0,0,0,0,0,0)
  @[12] 0x600ead32 nnotes.ConvertTextToTIMEDATE@20+34
  (0,0,128cb8,50,0)
  @[13] 0x636aaa5e nnotesws.SetupResync+110 (0,1,3ee,0,0)
  @[14] 0x636ab97a nnotesws.DESKKFMResyncWithVault@12+298
  (21086a,0,0)
  @[15] 0x630254f3 nnotesws.CDeskSubprogram::SubMessageProc+707
  (1c08c18,113,3ee)
  @[16] 0x63024d08 nnotesws.MainWndProc@16+7752 (21086a,113,3ee,0)
   [17] 0x7652f8d2 USER32.GetMessageW+147
  (63022ec0,21086a,113,3ee)
   [18] 0x7652f794 USER32.GetWindowLongW+277
  (0,63022ec0,21086a,113)
   [19] 0x76530008 USER32.PeekMessageW+617
  (63022ec0,0,12977c,630b9d0b)
   [20] 0x76530060 USER32.DispatchMessageW+15
  (129758,1,1e0810,63020000)
  @[21] 0x630b9d0b nnotesws.NEMMainLoop@4+811 (4013a0)
  @[22] 0x00401a41 NLNOTES.WinMain@16+1697 (630f7210,0,2f236d,0)
  @[23] 0x00402721 NLNOTES.WinMainCRTStartup+389
  (7ffdf000,12ffd4,77cde1c6,7ffdf000)
   [24] 0x77914911 kernel32.BaseThreadInitThunk+18
  (7ffdf000,7cd8ea3f,0,0)
   [25] 0x77cde1c6 ntdll.RtlInitializeExceptionChain+99
  
  (40259c,7ffdf000,0,0)
   [26] 0x77cde199 ntdll.RtlInitializeExceptionChain+54
  (40259c,7ffdf000,0,78746341)
  

Local fix

• The issue may be resolved using a different printer.
  

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# DPOL8HSBUF.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R852 PSN

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