LO59027: UNREAD MARKS DO NOT SYNC WHEN MAIL WAS VIEWED IN AIRPLANE MODE ON IPHONE

APAR status

• Closed as microcode or hardware problem.

Error description

• Lotus Notes, Domino and Traveler 8.5.2
  
  With mail synched to an iPhone with Traveler account, when
  emails are read in Airplane mode, the unread/read marks never
  sync back to the Domino server mail file.
  
  Steps to reproduce:
  
  - Configure mail with Traveler account on iPhone with unread
  messages in the mail file's inbox.
  
  - On the iPhone, go to Settings and turn on "Airplane Mode".
  By default this will disable all network connections.
  
  - Close settings and go to Mail
  - Open the Inbox and read a couple of messages.
  - (note: you will correctly get prompted that the connection is
  not available since Traveler is trying to sync)
  
  - These messages will now appear as "read" on the phone.
  - Go back to settings and disable Airplane Mode
  - Sync mail with the server.
  
  Now notice in the Notes client that those messages viewed while
  in Airplane mode still appear as "unread" in Notes.   Even after
  multiple syncs, the unread marks do not update the Notes mail
  file.
  

Local fix

• Manually change the unread status in Notes.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JSTN8EN278.
  The problem was caused by a hardware or microcode failure.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels