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LO56604: A NOTES CLIENT CRASHED IN USER32.MOVEWINDOW

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You can track all active APARs for this component.

 

APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • A notes client crashed once. There is no way to recreate. User
    did not find any pattern of the crash.
    
    Just log the stack here:
    ############################################################
    ### FATAL THREAD 1/15 [ NLNOTES:  1194:  11a0]
    ### FP=0x001396b4, PC=0x77d2b31a, SP=0x00139690
    ### stkbase=00140000, total stksize=237568, used stksize=26992
    ### EAX=0x00000000, EBX=0x00000102, ECX=0x7ffdf000,
    EDX=0x7c92e514
    ### ESI=0x00139790, EDI=0x00000000, CS=0x0000001b,
    SS=0x00000023
    ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
    Flags=0x00010202
    Exception code: c0000005 (ACCESS_VIOLATION)
    ############################################################
     [ 1] 0x77d2b31a USER32.MoveWindow+124
    (1396e8,1396fc,1396f8,0)
     [ 2] 0x77d316c8 USER32.GetOpenClipboardWindow+55
    (1396e8,2c,70000,200)
     [ 3] 0x7c92e473 ntdll.KiUserCallbackDispatcher+19
    (139790,0,0,0)
     [ 4] 0x77d19402 USER32.PeekMessageW+359 (139790,0,0,0)
    @[ 5] 0x630b8d0b nnotesws.NEMMainLoop@4+171 (4013a0)
    @[ 6] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7170,0,16231f,1)
    @[ 7] 0x00402651 NLNOTES.WinMainCRTStartup+389
    (11ceac,7c92e920,7ffdc000,8054c6ed)
     [ 8] 0x7c817077 kernel32.RegisterWaitForInputIdle+73
    (4024cc,0,78746341,20)
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# YPHG8BH6E9.
    The record was returned to the person who created it for more
     information.
    

APAR Information

  • APAR number

    LO56604

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    851

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-11-23

  • Closed date

    2010-12-03

  • Last modified date

    2010-12-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
03 December 2010