APAR status
Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)
Error description
A notes client crashed once. There is no way to recreate. User did not find any pattern of the crash. Just log the stack here: ############################################################ ### FATAL THREAD 1/15 [ NLNOTES: 1194: 11a0] ### FP=0x001396b4, PC=0x77d2b31a, SP=0x00139690 ### stkbase=00140000, total stksize=237568, used stksize=26992 ### EAX=0x00000000, EBX=0x00000102, ECX=0x7ffdf000, EDX=0x7c92e514 ### ESI=0x00139790, EDI=0x00000000, CS=0x0000001b, SS=0x00000023 ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202 Exception code: c0000005 (ACCESS_VIOLATION) ############################################################ [ 1] 0x77d2b31a USER32.MoveWindow+124 (1396e8,1396fc,1396f8,0) [ 2] 0x77d316c8 USER32.GetOpenClipboardWindow+55 (1396e8,2c,70000,200) [ 3] 0x7c92e473 ntdll.KiUserCallbackDispatcher+19 (139790,0,0,0) [ 4] 0x77d19402 USER32.PeekMessageW+359 (139790,0,0,0) @[ 5] 0x630b8d0b nnotesws.NEMMainLoop@4+171 (4013a0) @[ 6] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7170,0,16231f,1) @[ 7] 0x00402651 NLNOTES.WinMainCRTStartup+389 (11ceac,7c92e920,7ffdc000,8054c6ed) [ 8] 0x7c817077 kernel32.RegisterWaitForInputIdle+73 (4024cc,0,78746341,20)
Local fix
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# YPHG8BH6E9. The record was returned to the person who created it for more information.
APAR Information
APAR number
LO56604
Reported component name
NOTES CLIENT
Reported component ID
5724E6255
Reported release
851
Status
CLOSED RET
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-11-23
Closed date
2010-12-03
Last modified date
2010-12-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
03 December 2010