LO54687: PRINT - UNABLE TO SELECT AS DEFAULT PRINTER, CANON IR C4080-H1 PS VER2.0 AND PRINT USING NOTES 851, NOTES CLIENT FREEZES

APAR status

• Closed as fixed if next.

Error description

• PROBLEM:
  
  851 FPx
  
  Unable to define Canon IRC4080 as default printer selection for
  Notes 851 on mac os 10.6.x; Notes freezes
  
  
  Can try following in review:
  
  1. reboot in safe mode, relaunch Notes and confirm cmd-P and
  File/Print results
  
  2. uninstall printer drivers for the network printers from
  one machine as a test, reboot the os and relaunch Notes and
  confirm cmd-P and File/Print results. Also confirm if able
  to at least select to save as pdf from the print dialog box
  
  3. designate different default printer, relaunch Notes, retry
  
  4. confirm if the user prints email while the prev pane is open
  
  5. upg to latest Snow Leopard, 10.6.x release, reboot os, retry
  
  6. disable AV temporarily on one machine and retry
  
  7. confirm if use alternate means of supplying default printer
  
  http://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689
  b005ba1c0/12756116be2f586c8525704c0041b8f3?OpenDocument
  

Local fix

• What worked:
  
  Reboot in safe mode works
  
  Notes appears to become unresponsive whenever the color printer
  Canon IRC4080 was set to the default
  
  The driver used was for a Canon IRC4080 printer, called
  "Canon IR C4080-H1 PS Ver2.0"
  
  If a different printer is designated as a default printer, the
  printing window comes up fine and you may be able to print to
  it a few times before issue occurs.
  
  However, you may notice that when you hit the drop down arrow
  and choose a different printer and select the Canon it gives
  you the spinning wheel and then you have to force quit notes.
  
  
  Possible resources:
  
  Select another printer as default
  
  Confirm from Canon that printer driver is correct for
  applications and os required, or if any patches required
  
  
  Confirm printer driver install using following resources:
  
  http://www.wellesley.edu/Computing/Printing/OSX/Xprint.html
  
  http://reviews.cnet.com/8301-13727_7-10331694-263.html
  
  http://support.apple.com/kb/TS1647
  
  http://docs.info.apple.com/article.html?path=Mac/10.5/en/9031.ht
  ml
  
  http://support.apple.com/kb/TS3140
  
  http://forums.macosxhints.com/showthread.php?t=91328
  

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a future
  release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# RCFE896TE5.
  This APAR is closed as FIN.  We have deferred the fix to a
  future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R851 PSN

     UP