LO51487: CONVERSATION MODE DOES NOT SHOW NEW MESSAGES ARRIVING - AUTOMATI C INBOX REFRESH NOT WORKING CONSISTENTLY.

APAR status

• Closed as program error.

Error description

• New mail is not showing in the inbox - inbox refresh apparently
  not working
  while in Conversation Mode.  The unread counter in the inbox
  also does not
  increment.
  When the user toggles off conversation mode, suddenly there are
  new messages,
  but the inbox counter still does not increment.
  Toggle back on conversation mode, the new messages are no longer
  visible.
  The problem is corrected by pressing F9 or view refresh.
  
  * the issue occurs if the db is opened in Conversation mode.
  
  1) Open the mail db, turn on conversation mode, close and reopen
  the
  db, it will open in conversation mode
  
  2) send the db new mail message
  
  3) the inbox folder counter does not increment, the new mail
  does not
  arrive in the inbox.
  
  4) To see the new message, you have to toggle off conversation
  mode by clicking
  CLEAR button. The message is there, but the inbox unread counter
  is still not
  incremented.
  5) PROBLEM: Toggle back on conversation mode, and the new
  message
  disappears
  6) Pressing refresh, or F9 outside of conversation mode will
  increment
  the unread counter, then the conversation mode will show the new
  
  message.
  
  * I turned on new mail notification pop up to tell me when a new
  message
  arrives, the pop up works fine, inbox refresh and inbox folder
  unread
  counter not working in conversation mode when new mail arrives.
  
  
  It seems as though something is getting cached or "mis-cached".
  The inbox
  refresh is not working, but the new message appears in Normal
  non conversation
  mode, then disappears toggling back to conversation mode until
  actual refresh
  (F9) occurs.
  

Local fix

• Press F9 constantly while in conversation mode.
  

Problem summary

• A programming error was found and will be corrected in a future
   release.
  

Problem conclusion

• A programming error was found and will be corrected in a future
   release.
  

Temporary fix

Comments

• This APAR is associated with SPR# WTON857LNC.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NOTES CLIENT

• Fixed component ID

  5724E6255

Applicable component levels

• R851 PSN

     UP