LO51219: ID VAULT: NOTESID FILE GET CORRUPTED IF DATA-FOLDER ON SMBV2 ENA BLED WINDOWS FILESERVER

APAR status

• Closed as program error.

Error description

• a customer who has a problem that is only reproducible when they
  have the data
  dir on a file server. The customer understands that it is not
  supported, but
  wishes to share his findings (from troubleshooting this issue)
  with our dev.
  
  From the PMR 43685,001,806:
  
  Case
  
  Trouble using Lotus Notes 8.5.1 on Windows Vista / Windows 7 /
  Windows Server
  2008 Client with ID Vault , where the id file is stored on a
  file share.
  
  Possibly due to SMB2 compatibility
  
  Scenario
  
  - Lotus Notes 8.5.1 installed on Windows Vista, Windows 7 or
  Windows Server
  2008.
  
  - Lotus notes data directory on a network share on a Windows
  Server 2008.
  
  - Lotus notes started with shortcut "c:\Program
  Files\IBM\Louts\notes\notes.exe" =z:\notes\data\notes.ini
  (Where z: is mapped to \\fileserver\fileshare)
  
  - ID file is missing from data directory
  
  - ID Vault is configured and operating
  
  Users is prompted for a password, the password is accepted
  Notes fails when trying to create the ID file in the data
  directory and
  presents the following error message:
  
  "Could not open the ID file"
  
  In the event log on the client side you will find the following
  event:
  
  Log Name: System
  Source: mrxsmb
  Date: 25.03.2010 12:34:25
  Event ID: 50
  Task Category: None
  Level: Warning
  Keywords: Classic
  User: N/A
  Computer: xxxxx
  Description:
  {Delayed Write Failed} Windows was unable to save all the data
  for the file
  \xxxx\notes\data\user.id. The data has been lost. This error may
  be caused by a
  failure of your computer hardware or network connection. Please
  try to save
  this file elsewhere.
  Event Xml:
  <Event
  xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
  <Provider Name="mrxsmb" />
  <EventID Qualifiers="32772">50</EventID>
  <Level>3</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2010-03-25T11:34:25.776Z" />
  <EventRecordID>56175</EventRecordID>
  <Channel>System</Channel>
  <Computer>xxxxx</Computer>
  <Security />
  </System>
  <EventData>
  <Data>
  </Data>
  <Data>\xxxx\notes\data\user.id</Data>
  <Binary>04000400020030000000000032000480000000000D0000C000000000
  0000000000000000
  000000000D0000C0</Binary>
  </EventData>
  </Event>
  
  
  Reason:
  
  Investigations made has led us to believe this is related to
  SMBv2
  
  Above is the original description of the problem. We have
  created a work-around
  for the problem by installing a separate Windows 2003 server
  where we put the
  users ID files. This server is not using the SMBv2 protocol, but
  the old SMB
  protocol. We were not able to just disable the SMBv2 protocol on
  the file
  server because we needed the performance of the SMBv2 protocol
  for other
  purposes.
  
  The problem can be reproduced in a normal Windows Vista client
  (without any
  Citrix involved!) when the id file is stored on a Windows Server
  2008. It can
  not be reproduced on Windows XP since SMBv2 is only used on the
  combination of
  newer Windows clients (Windows Vista and 7) in combination with
  2008 servers.
  If you use SMBv2 protocol in combination with the storage of the
  ID file and ID
  vault, the ID vault is not able to write the ID file to the file
  share.
  
  Maybe this is not supported environment, but we have spent a lot
  of hours to
  determine what the problem really is. Now that we are sure of
  having identified
  the problem we would very much like to share this information
  with development
  to make Notes a better product.
  
  Maybe we could save some other customers of IBM the frustration
  troubleshooting
  this issue.
  Technote created on 28.4.2010
  

Local fix

• Workaround 1
  On the client you can disable SMBv2 by using the following
  method:
  
  sc config lanmanworkstation depend= bowser/mrxsmb10/nsi
  sc config mrxsmb20 start= disabled
  
  Restart the computer
  
  Workaround 2
  In the notes.ini on redirect the ID file to a local disk or to a
  network share
  not using smb2
  
  KeyFileName=c:\users\xxx\user.id
  

Problem summary

• A programming error was found and will be corrected in a future
   release.
  

Problem conclusion

• A programming error was found and will be corrected in a future
   release.
  

Temporary fix

Comments

• This APAR is associated with SPR# PBIT84XBR8.
  fix to have vault code not use mmap file copy
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NOTES CLIENT

• Fixed component ID

  5724E6255

Applicable component levels

• R800 PSN

     UP