LO49247: DEFAULT PRINTER DRIVER STRING IN REGISTRY SHOULD NOT BE CASE SEN SITIVE

APAR status

• Closed as fixed if next.

Error description

• Our customer reported an intermittent issue affecting just a few
  users with
  Notes 7.0.2 on Citrix (though this had happened across several
  upgrades of
  Citrix and Notes). The user would go to print and nothing would
  be selected as
  the default printer. The user would manually select the printer
  and the setting
  would "stick" sometimes for several days or weeks.
  
  MS Word and other applications on Citrix did not show the same
  issue. After
  several rounds of debug code we found the root cause:
  
  The comparison of two registry keys to determine the default
  printer in Notes
  7.x is case sensitive. In a Citrix environment this may not be
  the case
  
  The default printer in this key
  
  HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\Wi
  ndows\device
  
  
  
  
  Does not match any of the printers exactly which our in our list
  in this
  key
  
  HKEY_CURRENT_USER\Software\Microsoft\Windows
  NT\CurrentVersion\Devices
  
  
  Therefore nothing was selected in the default printer drop down
  
  box.
  WNCO06X != WNCO06x with lower case 'x' in the customer case.
  

Local fix

• Manually correcting the registry values resolved the issue in
  this case, but
  the code should handle it.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JADS7P8QJG.
  This is a lower priority issue that will not be fixed in an
   8.0.x fixpack.  If customers are experiencing it in an 8.5.x
   release, it can be triaged to determine if it should be fixed
   in an 8.5.x maintenance release
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• NA
  

Fix information

Applicable component levels

• R801 PSN

     UP